Privacy Policy for Relay Video

Effective Date: January 1 2024

Relay Video (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information that we obtain from users of our website, services, and any other interactions with Relay Video.

1. Information We Collect

We may collect the following types of personal information:

  • Information You Provide: When you use our services or communicate with us, you may provide personal information such as your name, email address, phone number, and billing information.
  • Information We Collect Automatically: We may automatically collect certain information when you visit our website or use our services, including your IP address, browser type, device identifiers, and usage data.

2. Use of Information

We may use the information we collect for the following purposes:

  • To provide and improve our services;
  • To communicate with you about your account or our services;
  • To customize and personalize your experience;
  • To analyze usage trends and preferences;
  • To comply with legal obligations; and
  • For any other purpose with your consent.

3. Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:

  • With your consent;
  • To our service providers and partners who assist us in providing our services;
  • To comply with legal requirements or respond to lawful requests;
  • To protect our rights, property, or safety, or the rights, property, or safety of others; and
  • In connection with a merger, acquisition, or sale of assets.

4. Cookies

We may use cookies and similar tracking technologies to collect information about your interactions with our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

  • To provide and improve our services;
  • To customize and personalize your experience;
  • To analyze usage trends and preferences; and
  • To display relevant advertisements.

You may refuse or disable cookies by adjusting your browser settings. However, please note that some features of our website may not function properly if cookies are disabled.

5. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Relay Video. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.

6. International Users

If you are accessing our services from outside Hong Kong, please be aware that your information may be transferred to, stored, and processed in Hong Kong and other countries where our servers are located. By using our services, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.

7. Disclaimer of Warranties

To the fullest extent permitted by law, Relay Video provides the services on an “as is” and “as available” basis without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

8. Limitation of Liability

To the fullest extent permitted by law, Relay Video shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties; or (c) unauthorized access, use, or alteration of your transmissions or content.

9. Indemnity and Release

You agree to indemnify and hold Relay Video harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Privacy Policy or your violation of any law or the rights of a third party.

10. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

11. Security

We take reasonable measures to protect the security of your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure.

12. Your Rights

You may have certain rights regarding your personal information under applicable law, including the right to access, correct, or delete your information. Please contact us using the information provided below to exercise these rights.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on our website. The revised version will be effective as of the date indicated. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you may contact us at